Winthere Casino Responsible Gambling sits at the heart of how we run the site. Most people play casino games for fun and enjoy them safely, but a small percentage of players develop problems with gambling, and the people who do deserve practical tools and honest support. The features on this page are not buried in the small print. They are one click from the footer on every page, available to use without speaking to support, and designed to put you back in control whenever you feel like things are drifting in the wrong direction.
Deposit Limits
Set daily, weekly or monthly caps on deposits.
Session Limits
Time reminders and automatic logout after a set period.
Self Exclusion
Block your own account for a fixed period or permanently.
Support Lines
Direct links to BeGambleAware, GamCare and Gambling Therapy.
How do I set a deposit or loss limit?
Every Winthere account has a responsible gambling section in the account settings, accessible from the avatar menu in the top right. From there you can set a daily, weekly or monthly cap on how much you can deposit. The limit takes effect immediately. If you decide later that the limit is too low, the new higher value only kicks in after a twenty four hour cooling off period. Lower limits apply right away. Loss limits work the same way and track your net position, automatically cutting off play once you reach the threshold you set. These limits are the single most effective tool for staying in control of your spending.
What is a reality check and how does it work?
A reality check is a periodic pop up that interrupts your session to remind you how long you have been playing and how much you have wagered. You can set the interval to every fifteen minutes, every thirty minutes or every hour, depending on what feels right for you. When it triggers, the game pauses, the reminder appears, and you choose whether to continue or close the session. It sounds simple, but the research is clear that small interruptions like this meaningfully reduce overspending. We recommend turning reality checks on even if you do not think you need them, because they cost nothing and they catch the moments when time has gotten away from you.
How does self exclusion work at Winthere?
Self exclusion lets you block yourself from logging in to Winthere for a fixed period. You can choose one month, six months, twelve months or permanent exclusion. Once activated, the block is irreversible for the period you have chosen. You cannot reverse a six month exclusion three weeks in, even by contacting support. We take this seriously because the whole point is that the protection holds when you need it most. After the period ends, your account reactivates automatically, except for permanent exclusion which requires you to contact our responsible gambling team to discuss reopening.
Where can I get independent help and support?
If you are worried about your own gambling or someone close to you, please reach out to one of the independent support organisations listed below. These services are free, confidential and staffed by trained advisors who know exactly what you are going through.
- BeGambleAware — Free 24/7 helpline on 0808 8020 133, plus live chat at begambleaware.org
- GamCare — Free counselling and self help tools at gamcare.org.uk
- Gambling Therapy — International support and forum at gamblingtherapy.org
- Gamblers Anonymous — Peer support meetings worldwide at gamblersanonymous.org
The simplest sign that gambling is becoming a problem is when it stops being fun. If you find yourself chasing losses, hiding play from people close to you, or spending more than you can comfortably afford, please pause and reach out. Setting a limit, taking a break or contacting one of the support lines listed above are all signs of strength, not weakness. Winthere is here to be a fun place to play, and our team would rather lose you as a customer than see you come to harm.
What are the early warning signs to look out for?
Most people who develop gambling problems describe a slow drift rather than a sudden change. Common early indicators include playing for longer than planned, increasing stake sizes to chase the same feeling, depositing again immediately after a loss, hiding the amount you spend from a partner or family, and feeling anxious or irritable when you are not playing. None of these on their own mean you have a problem, but two or three together is a reason to pause and review your activity. The dashboard inside your account shows your deposits, wagers and net position over the last thirty, ninety and three hundred and sixty five days, which makes it easier to see patterns you might otherwise miss.
How can family or friends get involved if they are worried?
Family members do not have direct access to another adult's casino account, but they can encourage the player to use the self exclusion and limit tools, and they can contact GamCare or BeGambleAware for guidance on how to start a difficult conversation. Both organisations offer dedicated affected other support for people whose loved ones are struggling with gambling. If a player has set permanent self exclusion at Winthere, attempts to open a duplicate account in a different name are detected through identity verification and the new account is closed and the funds returned. We do not encourage workarounds even when players ask for them, because that defeats the entire point of the system.
What happens after self exclusion ends?
Fixed term self exclusion ends automatically and the account reactivates without further action. We do not send any marketing communication to a self excluded player during the period, and the first email after reactivation is a check in that reminds you of the tools available and links to support resources. If you would rather not return at all, the Close Account page describes how to make the closure permanent. Players returning after a break should also revisit the Help centre for the latest contact channels, and review the About Us page if any policies have changed during the time they were away.